🕯️Hushed Ember Co Store Policies

At Hushed Ember Co, we are committed to bringing you carefully sourced, hand-poured candles and home fragrance products. To ensure transparency and a smooth shopping experience, please review our store policies before placing your order.

💳 Order & Payment

• Full payment is required at the time of purchase.

• Orders will be processed only after successful payment.

• For security purposes, we only ship to verified PayPal addresses. Please ensure your PayPal details are accurate before placing an order.

📦 Processing & Shipping

• Processing time: 1–3 business days after payment.

• Shipping: All orders are shipped via USPS Ground Advantage, with an estimated delivery time of 3–7 business days after processing.

• Please note: Holidays and weekends are not business days and are excluded from processing and shipping times.

• During holiday seasons or promotional sales, shipping times may be longer. We recommend ordering early to avoid delays.

🔄 Refunds & Returns

• All sales are final.

• Returns are only accepted if you receive the wrong item.

• If your order arrives damaged, or you receive an incorrect item, you must notify us within 24 hours of delivery (as confirmed by USPS tracking).

  • Email us with your order number, a description of the issue, and clear photos of the damaged or incorrect item.

  • This helps us resolve the issue quickly and fairly.

• Hushed Ember Co is not responsible for damage that occurs after delivery (such as dropping or mishandling products).

• We are not liable for allergies, sensitivities, or injuries of any kind related to the use of our products. Please review product descriptions carefully before use.

✅ Agreement

By placing an order with Hushed Ember Co, you acknowledge and agree to these policies.